Jetsurf Tech Guru (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you access our website, communicate with us, purchase services, or otherwise interact with our platform and support systems.

By using the website or Services, you acknowledge that you have read and understood this Privacy Policy.

Jetsurf Tech Guru operates internationally through remote online services and may use third-party communication, analytics, payment, and operational platforms to deliver Services.

Information we may collect includes personal information such as:

• name;

• email address;

• phone number;

• country or region;

• billing information;

• and communication details.

We may also collect technical and diagnostic information related to customer equipment and support requests.

Information may be collected:

• directly through website forms;

• through file and media uploads;

• through email communications;

• through WhatsApp or messaging platforms;

• through payment providers;

• and automatically through website technologies.

Users may upload photos, videos, documents, and technical materials directly through the website or submit them through communication platforms such as WhatsApp or email for support and troubleshooting purposes.

We may automatically collect technical information regarding website usage including:

• IP address;

• browser type;

• device information;

• operating system;

• referring pages;

• pages visited;

• session activity;

• and general usage behavior.

This information may be collected through cookies, analytics tools, pixels, and similar technologies.

Jetsurf Tech Guru may use collected information to:

• provide technical support;

• respond to inquiries;

• process transactions;

• deliver consultations;

• improve Services;

• analyze operational performance;

• maintain support records;

• prevent fraud;

• enforce policies;

• communicate with users;

• improve customer experience;

• and develop future operational systems and support resources.

We may use anonymized or de-identified technical cases internally for:

• improving Services;

• operational analysis;

• educational development;

• support optimization;

• troubleshooting databases;

• and technical documentation.

Communications with Jetsurf Tech Guru may occur through:

• email;

• WhatsApp;

• video conferencing platforms;

• website forms;

• and third-party communication services.

Payments may be processed through third-party payment providers including PayPal and other payment platforms.

Our website may use:

• cookies;

• tracking technologies;

• analytics tools;

• marketing technologies;

• advertising systems;

• and performance optimization tools.

Third-party tools and providers may include:

• Google Analytics;

• Meta/Facebook Pixel;

• payment processors;

• email systems;

• marketing systems;

• and operational service providers.

Information may be retained for operational, legal, accounting, security, fraud prevention, dispute resolution, documentation, payment defense, and business continuity purposes for as long as reasonably necessary.

Users may request deletion of certain submitted information; however, Jetsurf Tech Guru reserves the right to retain records reasonably necessary for:

• legal compliance;

• fraud prevention;

• dispute defense;

• operational history;

• payment disputes;

• enforcement of agreements;

• and legitimate business purposes.

Users are encouraged not to transmit unnecessary sensitive information through support channels including:

• passwords;

• banking credentials;

• government identification documents;

• payment card information;

• or unrelated confidential personal information.

Jetsurf Tech Guru may update or modify this Privacy Policy periodically to reflect operational, legal, technical, or business changes.

Contact Information

Jetsurf Tech Guru
International Remote Online Services

Email:
info@jstechguru.com

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