Your Jetsurf is not working.
Let's fix that.

Get fast, expert Jetsurf troubleshooting and remote diagnostics from someone with real hands-on experience. No guessing, no endless waiting, and no generic support.

Book a troubleshooting Call

Your Jetsurf is not working.
Let's fix that.

Get fast, expert Jetsurf troubleshooting and remote diagnostics from someone with real hands-on experience. No guessing, no endless waiting, and no generic support.

Book a troubleshooting Call

When your Jetsurf fails, you do not need more confusion.

Maybe it won’t start. Maybe it cuts off. Maybe it feels weak, inconsistent, or just not right. Maybe you already checked the basics and still got nowhere.

The real problem is not only the board itself. It is the wasted time, the uncertainty, and the frustration of not getting clear answers when you need them most.

This service is built for Jetsurf owners who want direct guidance, focused troubleshooting, and a faster path to the right solution.

Jetsurf won’t start

Engine cuts off unexpectedly

Loss of power or inconsistent performance

Maintenance confusion

Setup or user-error issues

Unclear next steps

Questions about parts, repairs, or diagnosis

The Solution

Specialized Jetsurf support built to solve the problem faster.

This is not generic tech support. This is specialized Jetsurf troubleshooting and remote diagnostics designed to help you identify the issue, understand what is happening, and move toward the right fix with confidence.

Support is available through calls, WhatsApp, photos, videos, step-by-step guidance, and real-time troubleshooting—tailored to each situation.

Whether you need a quick diagnosis, continued follow-up, live repair guidance, or expert input for parts or consulting before buying a board, the goal is simple: help you stop guessing and start solving.

Simple Process

How it works

Book

Choose the service that fits your situation and book the appropriate support option.

Diagnose

We review the issue using your description, photos, videos, and live troubleshooting if needed.

Fix

You get clear next steps, continued support if needed, and the right path toward solving the issue.

Pricing

Choose the right level of support

One-Time Troubleshooting Call

$75

30 minutes

Best for identifying the issue and getting a clear starting point. We review the symptoms, narrow down the likely cause, and outline the next steps.

Live call or video

Focused diagnosis + exact next steps

One issue per session

Book a troubleshooting Call

Follow-Up / Additional Call

$29

15 minutes

Only for continued troubleshooting after the first session and same issue. Ideal for testing, updates, quick next-step guidance, or moving through the repair process without booking another full session.

Only after full session

Continue same issue

Quick re-checks or adjustments

Book Follow-Up Call

$1,290

/year

Annual — Best Value

One-time payment Save $258 . 12 months for the price of 10

VIP Monthly Support (Yearly subscription)

$129

/Monthly

Ongoing Jetsurf support via WhatsApp and live calls, designed for owners who want faster access, continuity, and priority assistance.

WhatsApp support

Priority communication

live calls

Continued case support without starting over

Get VIP Support

Live Repair Assistance

$149

60 minutes

Real-time, step-by-step hands-on repair assistance for situations that need deeper technical support. We work with you live to diagnose and resolve the issue together.

Step-by-step real-time guidance

Video/call support

Deep technical assistance

Book Repair Assistance

Pre-Purchase Consultation

$75

30 minutes

Thinking about buying a new or pre-owned Jetsurf? Get expert guidance before committing. Reduce mistakes, avoid bad purchases, and make a smarter decision.

Board evaluation

Model recommendations

Avoid costly mistakes.

Book Consultation

Parts Consultation

$29

15 Minutes

Help identifying the right Jetsurf parts before purchase or repair. If you're unsure what parts you need, get expert guidance to avoid mistakes and unnecessary costs.

Expert parts identification

Compatibility guidance

Purchase decision support

Get Parts Help

Find the right option for your situation.

Not sure where
to start?

Start with the One-Time Troubleshooting Call if you need help identifying the issue and understanding the right next step.

If your case needs more testing or continued help, move into a Follow-Up Call.

If you need ongoing yearly support with easier access over time, VIP Support is the better fit.

If you require hands-on, real-time assistance with step-by-step guidance, choose Live Repair Assistance.

This structure helps users quickly understand which support option best fits their situation and what the right next step should be.

Ongoing Support

Support that doesn’t stop after one session

Many Jetsurf issues do not get resolved in a single interaction. Some require multiple steps, testing, updates, and continued troubleshooting.

Support can continue beyond the initial session whenever additional troubleshooting, testing, or guidance is required.

Follow-Up Calls

Continue where you left off

Upgrade to VIP

Priority ongoing access

Consult Anytime

Consult anytime for Jetsurf-related issues

Progressive Support

Built on previous sessions

Why Trust This

Built on real Jetsurf experience

This service is built for Jetsurf owners who want real answers, not generic advice.

With more than a decade of hands-on Jetsurf experience and years directly involved in technical support, customer issues, troubleshooting, and repair-related guidance, the focus is always the same: get to the problem faster, communicate clearly, patiently guide users without rushing, and help move toward the right solution.

If your Jetsurf is not working, you need someone who understands the product, common issues, user mistakes, support realities, and the practical next steps. That is what this service is built around.

Professional Jetsurf support

Remote diagnostics and troubleshooting with real results

Direct support through WhatsApp

Built for urgent, real-world problems

11+ years of Jetsurf experience

trusted by real Jetsurf owners

Trusted by Jetsurf owners who needed real answers

  • Or Yanai did an awesome job with my phone support. Gave me a lot of really good information about my Jet Surf Board that I did not even know after years of ownership. Appreciate the product and great support.

    S P

  • Great company and support staff! Or Yanai, the head of technical support, has been extremely helpful with trouble shooting problems with my board over the phone. He has helped me make repairs to my board that I would have not of been able to do without him. They are responsive and get back to me quickly whenever I have a question.

    M H

  • Or Yanai is very knowledgeable on helping me diagnose my board. It took us a minute to figure out the problem. I highly recommend JETSURF usa. Specially Or Yanai. Thank you so much Or.

    N G

  • Knowledgeable and helpful.

    J N

  • A few days ago, I had a problem with my Dfi jetsurf. Through a call, the technician named Or helped me solve a problem I was having with my board. In a matter of 10 minutes, I was back in the water with my board working perfectly... excellent customer service... A few days ago, I had a problem with my jetsurf. Through a call, the technician named Or helped me solve a problem I was having with my board. In a matter of 10 minutes, I was back in the water with my board working perfectly... excellent customer service...

    J V

  • Read til the end Is it fun? Dear god it's a blast. But here has been my experience. Sales is amazing. They'll bend over backwards to sell you a $14,000 board and ship it immediately. After one short season in the northeast, mine wouldn't start anymore. It was under warranty so I figured I'd send it back to get it fixed. The entire process took about 2 months longer than they said it would and the warranty didn't cover anything. Communication was terrible. However, once a gentleman named Or became aware of my situation he went above and beyond to salvage my experience. He opened a line of communication and got things done for me very quickly and did everything he could to make things right. Or was a huge part of winning me back to this company when I was ready to leave it for another brand.

    R

  • I had some issues with my board which I had purchased elsewhere and found jetsurf usa on the interenet. I contacted them and was surprised and impressed by the level of service I received from them even though I did not purchase the board from them. The service manager Or was amazing and very patiently and promptly helped my solve my problems. I strongly recommend this business.

    J V

  • I live in Sioux Falls South Dakota and recently worked with Gus and Or in purchasing my first Jetsurl At first I had a few concerns because I live so far away from Miami and did not have any hands on experience during this process. Gus spent almost two months learning about my lifestyle, asking and answering questions to help me find the right board. Since purchasing my Jetsurf, I have worked with Or in technical support. He returned my every call the same day, and spent unrushed time helping me thoroughly understand each system and how they function. I soon found out that I could trust what they said. My experience with Gus and Or has been both personal and professional! I am extremely happy with the board and the customer service they have provided! Jim H.

    J H

  • thanks to jetsurf usa especially to the seller guss and the technical part of OR... I bought 3 boards 2023...excellent service I highly recommend them I give them 5 stars in everything...

    J V

  • I was having trouble getting my board to start so I scheduled a call with support. Within a day I received a call from Or. Not only was he very professional and knowledgeable about the workings of the board, he was very patient while I learned how to troubleshoot the problem. That same day I was able to start my Jetsurf and I've been at the lake every weekend since, having an absolute blast! Thanks Or!!

    K B

  • I would provide 10 stars because the level of customer service and technician support (BIG/HIJGE THANKS TO OR) is superb and outstanding. The product is phenomenal (lots of FUN), wish I could be more knowledgeable so not to bother JetSurf so much, getting there :) They went the extra mile to have it repaired. It is APPRECIATED.

    J C

  • Every time I had an issue or jacked up my board doing something stupid (-ly awesome), Or walked me through the repair or adjustment and had my board up and running again like new. Had the board for a year now and it's still running like new thanks to Or at JetSurf USA.

    J P

  • I have a JetSurf GPI 00. I love the board and ride in both fresh and salt water. I was not able to get the board to start when I went to ride the fist time this spring. I tried all the steps in the trouble shooting guide and that I used in the past. A tech named Or from JetSurf spent over an hour with me yesterday working through each possible issue. He was able to talk me through the work. The last thing we tried was do drain engine. There was a tiny bit of fluid which was drowning the spark plug. We drained the fluid and the board started. Going for a ride now. Thank you Or!

    R E

  • Update (4/7/2022): I needed help troubleshooting my JetSurf DFI Adventure. Or Yanai, JetSurf technical support, and quickly identified the problem, provided key technical information for attaining the part through JetSurf, necessary videos to perform the replacement and was available to advise during a challenging point of the installation. Also, JetSurf parts department received my order and shipped that day. I received the part the next day. [Please note: I could have brought it to JetSurf Miami for the replacement although with the thorough technical support by JetSurf technical team, Or Yanai, the replacement was something I was able to accomplish.) I had my board in the water working just like new that afternoon! Thank you Or Yanai for your invaluable help! Needed to contact JetSurf technical support team for a potential problem with one of my boards. Or Yanai was the technician helping me. Or was patient (let me explain my issue, show the issue), great communication skills (clearly explain issue, corrective action and walk me through step by step), supportive throughout (helped me understand what caused the issue, how to rectify, and answered other non urgent questions).

    T M

  • Informative & Timely customer service. Or Yanai & team at Miami Jetsurf consistently exceed expectations.

    I M

  • The second most fun I have had while floating on the water. Our family loves our Jet Surf Boards. Customer service is amazing and their service dept is as well. A huge thanks to Yanai (technician) for helping me out with a mechanical issue.

    SCBA S & R LLC

  • Or was super helpful throughout the process. Had to fix my board and he was great on communication and made sure I will have everything I need

    N O

  • Or Yanai, Tech Wizard and master of all Jetsurf, was a tremendous help patiently walking me through a handle replacement. I can't recommend these guys enough !!

    K M A

  • Excellent customer service, Or Yanai was very friendly and patient, his resolved all the doubts I had and made sure I understood every detailed explained.

    O N

  • Dealt with Jetsurf many times this year for parts and service calls and have been very satisfied. Or is especially helpful diagnosing board issues over the phone with me . Hopefully in the future they will have a after hrs/weekend hotline for technical support.

    B

  • Or, from JetSurf Service helped me diagnose an impeller issue with my JetSurf Race DFI, he was very helpful and very patient as we spoke thru options to resolve the issue as well as prevent future issues from occurring. Thank you Or! You are the man! Much appreciated.

    T R

  • Being on a remote Caribbean Island (Bonaire) one of my biggest issues in buying things is the support a company gives after my purchase. Jetsurf has surpassed all expectations and I can honestly say that out of every company I have ever dealt with in my 50 years Jetsurf provides the best support I have ever had. Yani (Tech Support) has been there for every issue and on short notice! They all ride so I think they understand how important it is to get on the water ASAP. My confidence in the company lead me to taking 2 DFI Adventure boards to Egypt. Huge riding in Red Sea. Try it if you can, amazing!!! We had a bearing issue and after one phone call they arranged parts and sent it same day.... WOW that's support!!! They sell the adventure so we can go on adventures...... and back you up with the support required to take the board traveling. Obviously I can not say enough good and that is a rarity in today's world as most companies just want your money. Jetsurf sells an experience and backs it up. Thanks Jetsurf you guys have literally changed my life!

    R A

  • Or provided a phenomenal service with my board!

    M B

  • These boards are incredible! I had a lot of questions regarding maintenance and was extremely impressed and pleased with the technical support I received. Or Yanai was amazing in helping me prep and maintain my board. He walked me through every step of the process and answered all of my questions.

    Y W

  • Most Amazing water sport I've ever done this boards are incredibly fun. Due to high demand it was hard to get it over here to CA but thanks to this great crew they have there it made it a little easier especially the guy named Or from the Technical support / Costumer service this guy loves what he is doing easy to reach very professional calling you back super fast with answers and solutions about anything related to this boards if you ever have any questions or concerns about the boards or parts definitely the guy you want to speak to!!! I highly recommend to anyone who loves surfing and motors to check em out! Thank you again for bringing this great product!

    S S

  • Or Yanai did an awesome job with my phone support. Gave me a lot of really good information about my Jet Surf Board that I did not even know after years of ownership. Appreciate the product and great support.

    S P

  • Great company and support staff! Or Yanai, the head of technical support, has been extremely helpful with trouble shooting problems with my board over the phone. He has helped me make repairs to my board that I would have not of been able to do without him. They are responsive and get back to me quickly whenever I have a question.

    M H

  • Or Yanai is very knowledgeable on helping me diagnose my board. It took us a minute to figure out the problem. I highly recommend JETSURF usa. Specially Or Yanai. Thank you so much Or.

    N G

  • Knowledgeable and helpful.

    J N

  • A few days ago, I had a problem with my Dfi jetsurf. Through a call, the technician named Or helped me solve a problem I was having with my board. In a matter of 10 minutes, I was back in the water with my board working perfectly... excellent customer service... A few days ago, I had a problem with my jetsurf. Through a call, the technician named Or helped me solve a problem I was having with my board. In a matter of 10 minutes, I was back in the water with my board working perfectly... excellent customer service...

    J V

  • Read til the end Is it fun? Dear god it's a blast. But here has been my experience. Sales is amazing. They'll bend over backwards to sell you a $14,000 board and ship it immediately. After one short season in the northeast, mine wouldn't start anymore. It was under warranty so I figured I'd send it back to get it fixed. The entire process took about 2 months longer than they said it would and the warranty didn't cover anything. Communication was terrible. However, once a gentleman named Or became aware of my situation he went above and beyond to salvage my experience. He opened a line of communication and got things done for me very quickly and did everything he could to make things right. Or was a huge part of winning me back to this company when I was ready to leave it for another brand.

    R

  • I had some issues with my board which I had purchased elsewhere and found jetsurf usa on the interenet. I contacted them and was surprised and impressed by the level of service I received from them even though I did not purchase the board from them. The service manager Or was amazing and very patiently and promptly helped my solve my problems. I strongly recommend this business.

    J V

  • I live in Sioux Falls South Dakota and recently worked with Gus and Or in purchasing my first Jetsurl At first I had a few concerns because I live so far away from Miami and did not have any hands on experience during this process. Gus spent almost two months learning about my lifestyle, asking and answering questions to help me find the right board. Since purchasing my Jetsurf, I have worked with Or in technical support. He returned my every call the same day, and spent unrushed time helping me thoroughly understand each system and how they function. I soon found out that I could trust what they said. My experience with Gus and Or has been both personal and professional! I am extremely happy with the board and the customer service they have provided! Jim H.

    J H

  • thanks to jetsurf usa especially to the seller guss and the technical part of OR... I bought 3 boards 2023...excellent service I highly recommend them I give them 5 stars in everything...

    J V

  • I was having trouble getting my board to start so I scheduled a call with support. Within a day I received a call from Or. Not only was he very professional and knowledgeable about the workings of the board, he was very patient while I learned how to troubleshoot the problem. That same day I was able to start my Jetsurf and I've been at the lake every weekend since, having an absolute blast! Thanks Or!!

    K B

  • I would provide 10 stars because the level of customer service and technician support (BIG/HIJGE THANKS TO OR) is superb and outstanding. The product is phenomenal (lots of FUN), wish I could be more knowledgeable so not to bother JetSurf so much, getting there :) They went the extra mile to have it repaired. It is APPRECIATED.

    J C

  • Every time I had an issue or jacked up my board doing something stupid (-ly awesome), Or walked me through the repair or adjustment and had my board up and running again like new. Had the board for a year now and it's still running like new thanks to Or at JetSurf USA.

    J P

  • I have a JetSurf GPI 00. I love the board and ride in both fresh and salt water. I was not able to get the board to start when I went to ride the fist time this spring. I tried all the steps in the trouble shooting guide and that I used in the past. A tech named Or from JetSurf spent over an hour with me yesterday working through each possible issue. He was able to talk me through the work. The last thing we tried was do drain engine. There was a tiny bit of fluid which was drowning the spark plug. We drained the fluid and the board started. Going for a ride now. Thank you Or!

    R E

  • Update (4/7/2022): I needed help troubleshooting my JetSurf DFI Adventure. Or Yanai, JetSurf technical support, and quickly identified the problem, provided key technical information for attaining the part through JetSurf, necessary videos to perform the replacement and was available to advise during a challenging point of the installation. Also, JetSurf parts department received my order and shipped that day. I received the part the next day. [Please note: I could have brought it to JetSurf Miami for the replacement although with the thorough technical support by JetSurf technical team, Or Yanai, the replacement was something I was able to accomplish.) I had my board in the water working just like new that afternoon! Thank you Or Yanai for your invaluable help! Needed to contact JetSurf technical support team for a potential problem with one of my boards. Or Yanai was the technician helping me. Or was patient (let me explain my issue, show the issue), great communication skills (clearly explain issue, corrective action and walk me through step by step), supportive throughout (helped me understand what caused the issue, how to rectify, and answered other non urgent questions).

    T M

  • Informative & Timely customer service. Or Yanai & team at Miami Jetsurf consistently exceed expectations.

    I M

  • The second most fun I have had while floating on the water. Our family loves our Jet Surf Boards. Customer service is amazing and their service dept is as well. A huge thanks to Yanai (technician) for helping me out with a mechanical issue.

    SCBA S & R LLC

  • Or was super helpful throughout the process. Had to fix my board and he was great on communication and made sure I will have everything I need

    N O

  • Or Yanai, Tech Wizard and master of all Jetsurf, was a tremendous help patiently walking me through a handle replacement. I can't recommend these guys enough !!

    K M A

  • Excellent customer service, Or Yanai was very friendly and patient, his resolved all the doubts I had and made sure I understood every detailed explained.

    O N

  • Dealt with Jetsurf many times this year for parts and service calls and have been very satisfied. Or is especially helpful diagnosing board issues over the phone with me . Hopefully in the future they will have a after hrs/weekend hotline for technical support.

    B

  • Or, from JetSurf Service helped me diagnose an impeller issue with my JetSurf Race DFI, he was very helpful and very patient as we spoke thru options to resolve the issue as well as prevent future issues from occurring. Thank you Or! You are the man! Much appreciated.

    T R

  • Being on a remote Caribbean Island (Bonaire) one of my biggest issues in buying things is the support a company gives after my purchase. Jetsurf has surpassed all expectations and I can honestly say that out of every company I have ever dealt with in my 50 years Jetsurf provides the best support I have ever had. Yani (Tech Support) has been there for every issue and on short notice! They all ride so I think they understand how important it is to get on the water ASAP. My confidence in the company lead me to taking 2 DFI Adventure boards to Egypt. Huge riding in Red Sea. Try it if you can, amazing!!! We had a bearing issue and after one phone call they arranged parts and sent it same day.... WOW that's support!!! They sell the adventure so we can go on adventures...... and back you up with the support required to take the board traveling. Obviously I can not say enough good and that is a rarity in today's world as most companies just want your money. Jetsurf sells an experience and backs it up. Thanks Jetsurf you guys have literally changed my life!

    R A

  • Or provided a phenomenal service with my board!

    M B

  • These boards are incredible! I had a lot of questions regarding maintenance and was extremely impressed and pleased with the technical support I received. Or Yanai was amazing in helping me prep and maintain my board. He walked me through every step of the process and answered all of my questions.

    Y W

  • Most Amazing water sport I've ever done this boards are incredibly fun. Due to high demand it was hard to get it over here to CA but thanks to this great crew they have there it made it a little easier especially the guy named Or from the Technical support / Costumer service this guy loves what he is doing easy to reach very professional calling you back super fast with answers and solutions about anything related to this boards if you ever have any questions or concerns about the boards or parts definitely the guy you want to speak to!!! I highly recommend to anyone who loves surfing and motors to check em out! Thank you again for bringing this great product!

    S S

Frequently asked questions

What if I am not sure which service I need?

Start with the One-Time Diagnosis Call. It is the best entry point for identifying the issue and deciding the right next step.

Can remote diagnostics actually help solve the problem?

Yes. Many Jetsurf issues can be narrowed down or solved faster through the right questions, visual review, live guidance, and structured troubleshooting.

What if the issue is not resolved in one call?

Some cases need more testing and continued guidance. That is why Follow-Up Calls and VIP Support are available.

Do you offer support through WhatsApp?

Yes. WhatsApp is a core part of the support process for communication, photos, videos, and ongoing follow-up.

Can you help before I buy a Jetsurf?

Yes. Pre-Purchase Consultation is meant to help you evaluate options and reduce the risk of buying the wrong board or model.

Is this only for major technical problems?

No. Support can also help with parts, setup issues, maintenance confusion, performance concerns, and user-side troubleshooting.

Stop guessing. Get expert Jetsurf help now.

If your Jetsurf is not working, the longer you wait, the more time you lose. Get direct support, clear next steps, and a faster path toward the right solution.

Book a troubleshooting Call

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